Feedback templates for customers, staff and events

Pick by the decision you need to make. A score like the NPS survey or the CSAT survey tells you how people feel overall, while an open form like the Bug report form or the Complaint form gets you the details to fix one thing. If you want both, keep the score and add a single open question after it; the AI follow-up will ask for a reason when someone answers with just "fine".

121 templates

  • Online suggestion box

    Form · Business10 questions~3 min

    Collect improvement ideas with enough context to act on, named or anonymous.

    online suggestion boxemployee suggestionsanonymous feedback

  • Contact us form

    Form · Contact12 questions~3 min

    A general contact form that sorts the inbox as it fills it.

    contact us formwebsite contact formgeneral enquiry

  • Complaint form

    Form · Contact12 questions~4 min

    Record what happened, its impact and the outcome the person wants, in their own words.

    complaint formformal complaintreport a problem

  • Bug report form

    Form · Customer success19 questions~4 min

    Reproducible bug reports instead of "it's broken".

    bug reportbug trackerissue reporting

  • Customer complaint form

    Form · Customer success13 questions~4 min

    For shops and service businesses: a complaint about a purchase, with the order and the fix the customer wants.

    customer complaint formorder complaintproduct complaint

  • FAQ form

    Form · Customer success8 questions~3 min

    Collect the questions your FAQ doesn't answer yet, in your customers' own words.

    FAQ formhelp center feedbackknowledge base

  • Product evaluation form

    Form · Evaluation13 questions~4 min

    Score a product on the job it has to do, and find out exactly where it falls short.

    product evaluationproduct reviewproduct testing

  • Software evaluation form

    Form · Evaluation15 questions~4 min

    Test software on real work and get a recommendation each reviewer can explain.

    software evaluationsoftware selectiontool comparison

  • Self evaluation form

    Form · Evaluation14 questions~4 min

    A reflective self-review that gives the review conversation real examples to work from.

    self evaluationself assessmentperformance review

  • Website design feedback form

    Form · Feedback12 questions~4 min

    Structured comments on a page design, ranked by what should change first.

    website feedbackdesign reviewweb design

  • Call center employee evaluation form

    Form · Feedback14 questions~4 min

    A consistent call review that turns each score into coaching or recognition.

    call center evaluationcall quality monitoringQA scorecard

  • Restaurant feedback form

    Form · Feedback10 questions~3 min

    Hear what diners thought of the meal, and reach the unhappy ones quickly.

    restaurant feedbackdiner surveyguest feedback

  • Retail store feedback form

    Form · Feedback12 questions~4 min

    What shoppers found, who helped and how checkout went, from the shop floor.

    retail feedbackstore surveyin-store experience

  • Coaching feedback form

    Form · Feedback14 questions~4 min

    Check in with coaching clients on progress, and shape the next session around it.

    coaching feedbackcoaching evaluationclient check-in

  • Presentation feedback form

    Form · Feedback11 questions~3 min

    Find out whether your talk landed, in the audience's own words.

    presentation feedbackspeaker feedbacktalk evaluation

  • Software update feedback form

    Form · Feedback14 questions~4 min

    Hear how a new release changed people's work, and catch what broke.

    release feedbackproduct update surveysoftware feedback

  • Client feedback form

    Form · Feedback10 questions~3 min

    Hear how the project really went, and route happy and unhappy clients differently.

    client feedbackproject reviewagency

  • Demo feedback form

    Form · Marketing11 questions~3 min

    Hear what landed in the demo, what didn't, and what the buyer wants next.

    demo feedbacksales demo surveyproduct demo follow-up

  • Testimonial form

    Form · Marketing14 questions~4 min

    Collect quotes you're actually allowed to publish.

    testimonial formcustomer testimonial requestreview collection

  • Membership cancellation form

    Form · Membership11 questions~3 min

    Take cancellation requests cleanly, and offer a pause to those who want one.

    membership cancellation formcancel membership requestgym cancellation

  • Sales performance evaluation form

    Form · Other15 questions~4 min

    A manager's review of one rep: the number, the skills behind it and the support they need next.

    sales performance reviewsales evaluationquota attainment

  • 360 degree feedback form

    Form · Other11 questions~4 min

    Feedback on one person from the people around them, with examples, not just scores.

    360 degree feedbackpeer reviewperformance review

  • Staff induction form

    Form · Other11 questions~3 min

    New starters confirm what's done in their first week and flag what's still missing.

    staff inductioninduction checklistnew starter

  • Product registration form

    Form · Registration13 questions~4 min

    Record who owns what, and catch a faulty product on day one.

    product registrationwarranty registrationserial number

  • Feature request form

    Form · Request12 questions~3 min

    Capture the problem behind the request, not just the request.

    feature requestproduct feedbackroadmap

  • Gym satisfaction survey

    Survey · Business15 questions~4 min

    Rate the equipment, classes and staff, and catch members who are close to cancelling.

    gym surveymember satisfactionfitness club feedback

  • Restaurant feedback survey

    Survey · Business15 questions~4 min

    Learn who your diners are, how each visit rated and what they want from the menu.

    restaurant surveydiner surveymenu feedback

  • System usability survey

    Survey · Business10 questions~3 min

    A task check, ten standard usability statements and the moments people got stuck.

    system usability scaleSUS questionnaireusability testing

  • Website questionnaire

    Survey · Customer satisfaction10 questions~3 min

    Find out what visitors came for, and where the site let them down.

    website questionnairewebsite feedbackuser experience

  • Customer effort score survey

    Survey · Customer satisfaction10 questions~3 min

    One effort question, and a closer look at the steps that made it hard.

    customer effort scoreCES surveysupport feedback

  • Customer service satisfaction survey

    Survey · Customer satisfaction11 questions~3 min

    Rate the help, then check whether the problem is actually solved.

    customer service surveysupport satisfactionhelp desk feedback

  • Restaurant customer satisfaction survey

    Survey · Customer satisfaction13 questions~3 min

    Diners rate food, service and value, and unhappy guests reach the manager.

    restaurant surveydiner feedbackcustomer satisfaction

  • Student satisfaction survey

    Survey · Customer satisfaction13 questions~4 min

    Teaching, resources, workload and support, from the students themselves.

    student satisfaction surveycourse evaluationstudent feedback

  • Salon evaluation survey

    Survey · Customer satisfaction12 questions~4 min

    Hear how the appointment went, from consultation to the final look.

    salon surveyhair salon feedbackbeauty salon

  • Event satisfaction survey

    Survey · Customer satisfaction12 questions~3 min

    What worked, what disappointed, and whether people will come back.

    event satisfaction surveypost-event surveyattendee feedback

  • Resident satisfaction survey

    Survey · Customer satisfaction13 questions~4 min

    Housing and community services, rated by the people who live there.

    resident satisfaction surveytenant surveyhousing feedback

  • Member satisfaction survey

    Survey · Customer satisfaction13 questions~3 min

    Find out what members value, and why some might not renew.

    member satisfaction surveymembership surveyassociation feedback

  • CSAT survey

    Survey · Customer satisfaction9 questions~3 min

    Rate a specific interaction, and dig only where it went badly.

    CSAT surveycustomer satisfaction scoresupport feedback

  • NPS survey

    Survey · Customer success10 questions~2 min

    Measure loyalty, then ask detractors, passives and promoters different things.

    nps surveynet promoter scorecustomer loyalty

  • Customer loyalty survey

    Survey · Customer success10 questions~3 min

    Learn what keeps customers coming back and what could pull them away.

    customer loyaltyretention surveyrepeat customers

  • Customer needs survey

    Survey · Customer success10 questions~3 min

    Find out what customers are trying to achieve and what stands in their way.

    customer needsneeds assessmentcustomer research

  • Help desk feedback survey

    Survey · Customer success11 questions~4 min

    Check whether a help desk request was understood, explained and actually fixed.

    help desk surveyit support feedbackticket feedback

  • Hotel feedback survey

    Survey · Customer success12 questions~4 min

    Hear how a stay really went, from check-in to anything that went wrong.

    hotel feedbackguest surveyhospitality

  • Service evaluation survey

    Survey · Customer success10 questions~3 min

    Evaluate a service against the job it was hired to do.

    service evaluationservice qualityclient survey

  • Software customer satisfaction survey

    Survey · Customer success12 questions~4 min

    Measure how users feel about your software, and catch bugs and gaps along the way.

    software satisfaction surveysaas csatuser feedback

  • Company satisfaction survey

    Survey · Employee satisfaction12 questions~4 min

    Learn how people feel about working here, and who might be thinking of leaving.

    employee satisfaction surveycompany culturestaff survey

  • Employee onboarding survey

    Survey · Employee satisfaction14 questions~4 min

    Find out whether new starters got what they needed in their first weeks.

    onboarding surveynew hire surveyemployee onboarding

  • IT satisfaction survey

    Survey · Employee satisfaction10 questions~3 min

    Find out how well everyday tech and IT support are working for your team.

    it satisfaction surveyinternal it surveytech feedback

  • Employee pulse survey

    Survey · Employee satisfaction11 questions~3 min

    A short, repeatable check that follows up with the people who are struggling.

    pulse surveyemployee engagementenps

  • Manager effectiveness survey

    Survey · Evaluation12 questions~4 min

    Hear from a team how their manager really supports them, one behaviour at a time.

    manager effectiveness surveyupward feedbackmanager evaluation

  • Event evaluation survey

    Survey · Event12 questions~4 min

    Judge an event by whether it did its job for each group who came.

    event evaluation surveypost-event surveyconference evaluation

  • Event feedback survey

    Survey · Event11 questions~3 min

    Rate the parts of an event separately, and dig in where the score was low.

    event feedback surveypost-event surveyattendee feedback

  • Professional development feedback survey

    Survey · Feedback12 questions~4 min

    Check whether development support is useful, and what people need to put new skills to work.

    professional development surveylearning and developmenttraining needs

  • Mobile app survey

    Survey · Feedback12 questions~4 min

    Learn how people use your app, where it frustrates them and what would make it more useful.

    mobile app surveyapp feedbackin-app survey

  • Course feedback survey

    Survey · Feedback11 questions~3 min

    Hear how students found the content, teaching and workload, and what would help them learn.

    course feedback surveystudent feedbackcourse evaluation

  • Sponsorship satisfaction survey

    Survey · Feedback12 questions~4 min

    Review the value sponsors received, and find out who is ready to renew.

    sponsorship surveysponsor feedbackevent sponsor

  • Volunteer feedback survey

    Survey · Feedback13 questions~4 min

    Find out how volunteers experienced the day and what would make them come back.

    volunteer feedback surveyvolunteer surveynonprofit

  • Brand awareness survey

    Survey · Feedback10 questions~3 min

    Find out who remembers your brand unprompted, who recognises it, and where they came across it.

    brand awareness surveybrand recallbrand recognition

  • Management survey

    Survey · Feedback10 questions~3 min

    Hear how priorities, decisions, communication and support feel from inside the team.

    management surveymanager feedbackteam survey

  • Post-training survey

    Survey · Feedback13 questions~4 min

    Find out what learners can actually use after training, and what might stop them.

    post-training surveytraining evaluationtraining feedback

  • Exit interview survey

    Survey · Feedback15 questions~3 min

    Ask why someone is leaving in a way they can answer honestly.

    exit interviewexit surveyemployee offboarding

  • Product feedback survey

    Survey · Feedback13 questions~4 min

    Learn what users rely on, what gets in their way and what they want next.

    product feedback surveyuser feedbackfeature requests

  • Branding questionnaire

    Survey · Feedback17 questions~5 min

    Everything a designer needs to know about a business before brand work starts.

    branding questionnairebrand discoverydesign brief

  • Cancellation survey

    Survey · Feedback12 questions~3 min

    Find out why people leave, and ask each of them the one follow-up that fits.

    cancellation surveychurn surveyexit survey

  • Customer success story questionnaire

    Survey · Feedback16 questions~5 min

    Collect a customer's story in their own words, ready to shape into a case study.

    customer success storycase study questionnairecustomer testimonial

  • Email design questionnaire

    Survey · Feedback15 questions~5 min

    Collect the audience, message, action and practical limits before designing an email.

    email design questionnaireemail design briefnewsletter design

  • Lead generation survey

    Survey · Feedback9 questions~3 min

    Learn what potential buyers need, then invite the ones who want help to talk.

    lead generation surveylead captureprospect research

  • SaaS onboarding survey

    Survey · Feedback13 questions~4 min

    Find out whether new users reached their first goal, and where setup stopped them.

    saas onboarding surveyuser onboardingactivation

  • Client satisfaction survey

    Survey · Feedback12 questions~4 min

    Check in with ongoing clients on results, communication and whether they plan to stay.

    client satisfaction surveyclient check-inaccount review

  • Communication survey

    Survey · Feedback11 questions~4 min

    Find out where information flows well at work, and where it gets lost.

    communication surveyinternal communicationemployee survey

  • Employee benefits survey

    Survey · Feedback11 questions~3 min

    Learn which benefits people know about, use and value, and which ones they can't reach.

    employee benefits surveybenefits feedbackhr survey

  • Healthcare employee satisfaction survey

    Survey · Healthcare12 questions~4 min

    Understand how healthcare staff experience their work, without collecting patient details.

    healthcare employee surveynurse satisfaction surveyhospital staff survey

  • Facebook survey

    Survey · Market research10 questions~3 min

    Learn why people follow your Page or Group and what would get them more involved.

    facebook surveyfacebook group surveysocial media survey

  • Customer loss survey

    Survey · Marketing12 questions~4 min

    Learn what changed for a customer who stopped buying, and how you compare with where they went.

    customer loss surveylost customer surveylapsed customer survey

  • Customer retention survey

    Survey · Marketing10 questions~3 min

    Ask current customers what keeps them with you and what could change their mind.

    customer retention surveyrenewal surveyat-risk customers

  • Food survey

    Survey · Marketing10 questions~3 min

    Learn what people like to eat, what they avoid and what they value when choosing food.

    food surveyfood preferences surveymenu planning survey

  • Magazine reader survey

    Survey · Marketing10 questions~3 min

    Find out which sections readers value, which they skip and what would make them stay.

    magazine reader surveyreader surveypublication feedback

  • Meeting feedback survey

    Survey · Marketing8 questions~3 min

    Find out whether a meeting was worth it and what would make the next one better.

    meeting feedback surveymeeting effectivenesspost-meeting survey

  • Mystery shopper survey

    Survey · Marketing13 questions~4 min

    Give mystery shoppers a clear, factual way to report each visit.

    mystery shopper surveymystery shopping formstore audit

  • Newsletter feedback survey

    Survey · Marketing9 questions~3 min

    Find out whether your newsletter is useful and what would keep people reading.

    newsletter feedback surveyemail newsletter surveysubscriber survey

  • Online community needs assessment survey

    Survey · Marketing11 questions~3 min

    Find out what members need before you plan the next event, channel or program.

    community surveyneeds assessmentmember survey

  • Phone survey

    Survey · Marketing14 questions~4 min

    An interviewer script for customer calls that logs outcomes, callbacks and answers.

    phone surveytelephone survey scriptphone interview

  • Podcast survey

    Survey · Marketing12 questions~4 min

    Learn who your listeners are, how they listen and what they want next.

    podcast surveylistener surveypodcast feedback

  • Presentation feedback survey

    Survey · Marketing13 questions~4 min

    Hear whether the audience could follow the talk and how the delivery landed.

    presentation feedback surveyspeaker evaluationtalk feedback

  • Process improvement survey

    Survey · Marketing12 questions~4 min

    Find the friction in a workflow by asking the people who do the work.

    process improvement surveyworkflow feedbackoperations survey

  • Program satisfaction survey

    Survey · Marketing12 questions~4 min

    Hear how participants found a program, including the ones who didn't finish.

    program satisfaction surveyprogram evaluationparticipant feedback

  • Quality assurance survey

    Survey · Marketing13 questions~4 min

    Log each quality review the same way, from checks done to fixes assigned.

    quality assurance surveyqa checklistquality review

  • Retrospective survey

    Survey · Marketing11 questions~3 min

    Collect everyone's view of a sprint or project before the retro meeting.

    retrospective surveysprint retrospectiveretro questions

  • Social media survey

    Survey · Marketing12 questions~4 min

    Learn where your audience spends time online and what they want to see from you there.

    social media surveyaudience researchcontent preferences

  • Sustainability survey

    Survey · Marketing12 questions~3 min

    Find out which green changes your customers care about and what gets in the way of choosing them.

    sustainability surveyenvironmental surveygreen consumer survey

  • Technology survey

    Survey · Marketing11 questions~4 min

    Understand how people use technology at work, where it slows them down and what support they need.

    technology surveyworkplace technology surveyIT survey

  • Training evaluation survey

    Survey · Marketing11 questions~3 min

    Find out how well a training session was designed and delivered, and what to change for the next group.

    training evaluation surveytraining feedback formcourse evaluation

  • User satisfaction survey

    Survey · Marketing13 questions~4 min

    Learn how well your product works for the people using it, and the reason behind each score.

    user satisfaction surveyproduct satisfactionuser feedback

  • Vendor satisfaction survey

    Survey · Marketing12 questions~4 min

    Hear how suppliers experience working with your organisation, and fix what makes you a hard customer.

    vendor satisfaction surveysupplier satisfaction surveysupplier feedback

  • Website user experience survey

    Survey · Marketing10 questions~3 min

    Find out where your website helps visitors finish a task and where it lets them down.

    website user experience surveywebsite feedback surveyUX survey

  • Workshop feedback survey

    Survey · Marketing12 questions~4 min

    Learn what participants took from a hands-on session and what support they need afterwards.

    workshop feedback surveyworkshop evaluationsession feedback

  • Brand perception survey

    Survey · Marketing10 questions~3 min

    Learn the words people attach to your brand, and the experiences behind them.

    brand perceptionbrand imagebrand research

  • Brand personality survey

    Survey · Marketing10 questions~3 min

    See whether the personality people feel matches the one you meant to build.

    brand personalitybrand voicetone of voice

  • Business impact survey

    Survey · Marketing10 questions~3 min

    See how a change is really landing, team by team, and what support would help.

    business impact surveychange impactimpact assessment

  • Churn survey

    Survey · Marketing16 questions~4 min

    Learn why customers left or went quiet, and when the product stopped being worth it.

    churn surveycustomer churnwhy customers leave

  • Conference evaluation survey

    Survey · Marketing13 questions~4 min

    Hear what attendees valued and what to change before next year's conference.

    conference evaluationconference feedback surveypost-event survey

  • Corporate social responsibility survey

    Survey · Marketing10 questions~3 min

    Learn which causes matter to your people and whether your current efforts feel real.

    CSR surveycorporate social responsibilitysustainability survey

  • Customer analysis survey

    Survey · Marketing12 questions~4 min

    Understand who buys from you, what problem they had and why they chose you.

    customer analysis surveycustomer profilecustomer research

  • Customer attitudes survey

    Survey · Marketing10 questions~3 min

    See how customers feel about your product, with the reasons behind every rating.

    customer attitudes surveycustomer opinion surveycustomer sentiment

  • Happiness survey

    Survey · Other9 questions~3 min

    A quick, honest check-in on how people feel, with a private follow-up for anyone who asks.

    happiness surveywellbeing check-inteam mood survey

  • Political survey

    Survey · Other11 questions~4 min

    Ask people where they stand on public issues, in neutral wording that leaves room for every view.

    political surveypublic opinion surveyvoter survey

  • Employee performance survey

    Survey · Other11 questions~4 min

    Gather input from the people who work with someone, ahead of their performance review.

    employee performance surveymanager review formpeer feedback survey

  • Performance management survey

    Survey · Other11 questions~3 min

    Find out whether your goals, feedback and reviews actually help people do better work.

    performance management surveyperformance review processfeedback culture

  • Work-life balance survey

    Survey · Other10 questions~3 min

    See where workload and boundaries are slipping, and which support would help most.

    work-life balance surveyemployee wellbeingworkload survey

  • Training needs assessment survey

    Survey · Other11 questions~4 min

    Find the real skill gaps and preferred formats before you spend a training budget.

    training needs assessmentskills gap surveylearning needs

  • Training satisfaction survey

    Survey · Other11 questions~3 min

    Hear how a training session landed, and which part lifted or sank the overall score.

    training satisfaction surveytraining feedback formcourse satisfaction survey

  • Commuting survey

    Survey · Other10 questions~3 min

    Learn how people travel in, what it costs them and what would make the trip easier.

    commuting surveytravel to work surveystaff travel plan

  • Candidate experience survey

    Survey · Other10 questions~3 min

    Hear from applicants about your job ads, interviews and communication, at every stage.

    candidate experience surveyrecruitment feedbackinterview feedback

  • Job satisfaction survey

    Survey · Other10 questions~3 min

    Measure how people feel about the job itself, with a different follow-up for low and high scores.

    job satisfaction surveyemployee satisfactionstaff survey

  • Performance appraisal survey

    Survey · Other13 questions~4 min

    Help employees prepare for their review with goals, examples, a self-rating and next steps.

    performance appraisal surveyself appraisal formperformance review

  • Supervisor evaluation survey

    Survey · Other9 questions~3 min

    Anonymous feedback from shift and frontline teams on how their supervisor runs the shift.

    supervisor evaluationsupervisor feedback surveyupward feedback

  • Product satisfaction survey

    Survey · Product12 questions~4 min

    Find out whether the product lived up to what buyers expected, and why.

    product satisfaction surveyproduct feedbackcustomer satisfaction

  • Product testing survey

    Survey · Product13 questions~4 min

    Find out what testers tried, where they struggled and what they expected instead.

    product testing surveyuser testingbeta test feedback

  • Student mental health check-in survey

    Survey · School9 questions~3 min

    A short, kind check-in that lets students ask for support without having to say it out loud.

    student mental health surveywellbeing check-instudent wellbeing

  • School climate survey

    Survey · School11 questions~3 min

    One survey for students, parents and staff on safety, respect, belonging and support.

    school climate surveyschool culture surveystudent safety survey

  • Student feedback survey

    Survey · School14 questions~4 min

    Feedback from students on a class, separating teaching from material, with follow-ups on pace.

    student feedback surveyteacher feedback from studentsteaching feedback

Frequently asked questions

What is the difference between a feedback form and a feedback survey?

A feedback form usually captures one specific thing, like a complaint or a feature request, whenever someone has it. A survey asks a group the same questions at a set moment so you can compare answers. Both are here, and you can switch a template's questions around after you copy it.

How many questions should a feedback survey have?

Fewer than you think. One rating plus one or two open questions is often enough, because each answer in a chat gets a follow-up when it is too short to act on. Add more only if you will actually read them.

Can people give feedback anonymously?

Yes. Templates like the Online suggestion box work without asking for a name, and you can delete any name or email question from a template before you share it.

Ask like a person. Watch them finish.

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