A ready-to-use conversational survey
Ask diners about the food, the service and the value of their visit. Dine-in and takeaway guests get different questions, and unhappy ones can ask for the manager.
Free to customize. No code needed.
The real thing. Go ahead, try it.
Use this templateWhat's inside
What a respondent is asked, in order.
Thanks for eating with us! Can we ask how it went?
When did you eat with us?
How did you have your meal?
How was your time in the restaurant?
Was your order complete and correct?
How was the food?
What did you order, and did any dish stand out, good or bad?
How fair were the prices for what you got?
Overall, how would you rate your visit?
Sorry it wasn't better. What's the one thing that would have made the difference?
Would you like the manager to get in touch with you?
How can the manager reach you?
What did you enjoy most?
Would you eat with us again?
Endings
Thanks, and hope to see you soon 🍽️
The manager will be in touch
Where each answer leads. Every route here is editable once the form is yours.
Date
Single select
Matrix
Single select
Rating
Long text
Opinion scale
Rating
Long text
Yes / No
Contact info
Long text
Single select
A little guidance
Make the most of your next ask.
Call back every guest who asked for the manager before anything else, ideally the same day. Then look at scores by visit date and by dine-in versus takeaway, since a bad Friday night or a run of missing items points at a shift or a packing step rather than the menu. The dish comments are worth passing to the kitchen each week.
Ask about the food, the service, the value for money and an overall rating, then ask for the reason behind a low score. Keep it short enough to finish before the bill arrives.
Put a QR code on the receipt or table card and ask while the meal is fresh. A chat that asks one question at a time feels quicker on a phone than a long page.
Yes. This one asks how the order was received first, so delivery customers answer about accuracy and dine-in guests answer about the room and staff.
Reply quickly and personally. This survey lets unhappy guests ask for the manager and leave their details, so you can reach them before they write a public review.
A few more possibilities
Survey · Customer satisfaction
Find out what visitors came for, and where the site let them down.
Make it yoursSurvey · Customer satisfaction
One effort question, and a closer look at the steps that made it hard.
Make it yoursSurvey · Customer satisfaction
Rate the help, then check whether the problem is actually solved.
Make it yours