Operations forms for bookings, requests and reports
Operations forms work best when they replace an email thread. The Appointment booking form and Booking request form gather everything needed to confirm a slot, the Software incident report form records what broke and when, and the GDPR data removal request form keeps privacy requests in one place. Use branching so each request type only sees its own questions, and the follow-up will ask for the detail people usually forget.
123 templates
Frequently asked questions
How do I stop incomplete requests coming in?
Ask one question at a time and make the important ones required. When an answer is too vague to act on, the chat asks a short follow-up before moving on.
Can one form handle several types of request?
Yes. Start with a question about the request type, then use branching so each type gets its own questions and ending.
Where do the responses go?
Every response is in chatform, where you can read it or export all of them to CSV for your own records or reports.