Survey · Business
Restaurant feedback survey template
A survey for planning, not just complaint handling: it learns how often each diner comes, asks first-timers how they found you, and rates food, service and prices. A low overall rating opens questions on exactly which parts let the diner down, and everyone ranks what matters when they choose where to eat.
Try it live
Try it as a respondent
Every question, and where it leads
The conversation
What a respondent is asked, in order.
Thanks for eating with us! We're planning the next few months and would love your view. It takes about three minutes.
What was your most recent visit for?
Who were you with?
How often do you eat with us?
How did you hear about us?
What did you order?
How would you rate each of these?
How fair were the prices for what you got?
Overall, how was your visit?
What was the best part of your meal?
Sorry it fell short. Which parts let you down?
What happened?
When you choose where to eat, what matters most to you?
What would you like to see more of on the menu?
What one thing would make your next visit better?
How likely are you to come back in the next few months?
Ends with
Thank you, see you soon 🍽️
The flow
Where each answer leads. Every route here is editable once the form is yours.
Single select
Single select
Single select
Single select
Short text
Matrix
Opinion scale
Rating
Long text
Multi select
Long text
Ranking
Multi select
Long text
Opinion scale
What this template uses
- Single select
- Short text
- Matrix
- Opinion scale
- Rating
- Long text
- Multi select
- Ranking
- 6 branches
Questions to consider
- Which decision is this survey feeding, such as a new menu, longer opening hours or a price change?
- Should the rating grid include parts of your venue that are missing, such as the bar, the terrace or online booking?
- Do you want to hear from regulars and first-timers equally, or send it mainly to one group?
- Will you share it on the receipt, at the table, or by email to guests who booked online?
How to use the responses
Split every answer by how often the diner comes: regulars tell you what to protect, and first-timers tell you whether you are winning new guests and where they heard about you. Read the grid and the price score by visit type, because a slow lunch and a slow dinner usually have different causes. The letdown answers show which part of the visit costs you the most goodwill, and the ranking tells you whether your guests pick on food, price or convenience, which should shape the menu wishes you act on first.
How to customize and share it
- 1Change the visit types and the grid rows to match your service, such as adding the bar or dropping breakfast.
- 2Edit the menu wishes to the ideas you are actually weighing up, so the answers settle a real decision.
- 3Put the link on receipts or table cards as a QR code, or email it after an online booking, and keep it open for a few weeks.
Frequently asked questions
What questions should a restaurant survey ask?
How often the guest visits, what they ordered, how the food, service, atmosphere and prices rated, and what would bring them back. Asking what matters most when they choose a restaurant tells you what to invest in.
What is the difference between a restaurant survey and a comment card?
A comment card collects a line or two from whoever feels strongly. A survey asks every guest the same questions, so you can compare lunch with dinner, or regulars with first-timers.
How do I get more diners to fill in a restaurant survey?
Ask while the meal is fresh, keep it short and make it easy to open on a phone. A QR code on the receipt or the table works well.
Should a restaurant survey be anonymous?
It works well anonymously, and guests are often more candid about service when it is. This template asks for no contact details, so add a contact question if you want to reply to anyone.