Terms of service

By creating an account or using chatform, you agree to these terms and to the privacy policy. If you use chatform for a business, you agree on its behalf.

Your account

• You must be an adult, and the details you give must be true.
• Keep your sign-in details and API keys secret. What happens under your account is your responsibility.
• You are responsible for the teammates you invite and what they do.

Your content

Your forms, your files and the responses you collect are yours. You give us permission to store, process and display them only as needed to run chatform for you, which includes sending text to the AI models that draft and run your forms.

You decide what your forms ask, so you are responsible for it. That means telling the people who answer what you collect and why, having a lawful reason to collect it, and handling their requests about their data. We process responses on your behalf.

What is not allowed

• Breaking the law, or helping anyone else to.
• Phishing, or pretending to be a person or organization you are not.
• Asking for passwords, card numbers or bank login details in a form.
• Collecting health records that need HIPAA protection. chatform does not offer that.
• Sending spam, including through follow-up emails.
• Uploading malware, or content that is abusive, hateful or sexually exploits anyone.
• Attacking the service, getting around plan limits, or scraping it.
• Reselling chatform without our written agreement.

We may remove a form or suspend an account that breaks these rules.

The AI

chatform uses AI to draft forms, ask questions and read answers. It can be wrong. Check a form before you publish it, and check anything important the AI tells you or your respondents.

Plans and payment

• The free plan is free. Paid plans are billed in advance, monthly or yearly, through our payment provider.
• A paid plan renews until you cancel. When you cancel, it runs to the end of the period you paid for.
• Each plan has limits, listed on the pricing page. Plans described as unlimited have a fair-use ceiling, shown there.
• If we change a price, we tell you before your next renewal.

Payments your forms collect

When a form takes a payment, the payment is between you and your respondent, on your own account with your payment provider. chatform does not hold the money and takes no cut. Refunds, disputes and taxes on those payments are yours to handle.

Services you connect

You can connect chatform to other services, such as Google Sheets, payment providers, AI assistants and your own servers. Your use of each is under that service’s own terms. We are not responsible for what they do with data you send them.

The API

You may use the API and SDKs to build on chatform within your plan’s limits. We may limit or block use that harms the service for others.

Our product

chatform, its code, design and name belong to us. These terms give you the right to use the product, not to copy it. If you send us feedback, we may use it without owing you anything.

Ending things

You can delete your account at any time from the dashboard. We may suspend or close an account that breaks these terms or stays unpaid. What happens to your data afterwards is described in the privacy policy.

No warranty

chatform is provided as it is. We work to keep it running and correct, but we do not promise it will be uninterrupted, error-free or fit for a particular purpose.

Limit of liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data. Our total liability to you is limited to what you paid us in the twelve months before the claim.

Changes

When these terms change we update the date at the top. For a change that matters, we also email account holders. Continuing to use chatform after a change means you accept it.

Contact

Questions go through the contact page.