Form · Feedback
Restaurant feedback form template
A short post-visit form that works for dine-in, takeaway and delivery. Guests who rate the visit three stars or less are asked what went wrong and can leave their details for the manager, while happy guests name the dish they'd come back for, which is exactly what you want to feature.
Try it live
Try it as a respondent
Every question, and where it leads
The conversation
What a respondent is asked, in order.
Thanks for eating with us. How was it? This takes about a minute.
How did you eat with us?
When was your visit?
How would you rate each of these?
Overall, how was your visit?
Sorry it wasn't better. What went wrong?
Would you like the manager to get in touch?
How can the manager reach you?
Which dish would you order again?
How likely are you to recommend us to a friend?
One thing we could do to make your next visit better?
Endings
Thank you, see you soon 🍽️
We're sorry, and we'll be in touch
The flow
Where each answer leads. Every route here is editable once the form is yours.
Single select
Date
Matrix
Rating
Long text
Yes / No
Contact info
Short text
NPS
Long text
What this template uses
- Single select
- Date
- Matrix
- Rating
- Long text
- Yes / No
- Contact info
- Short text
- NPS
- 4 branches
- 2 endings
Questions to consider
- Do you want separate questions for delivery orders, where the packaging and driver matter more than the room?
- Who calls back an unhappy guest, and how quickly can they do it?
- Will you print a QR code on the bill or receipt so guests answer before they leave?
- Would asking which dish they ordered help the kitchen more than a star rating?
How to use the responses
Treat every guest who asked for the manager as a same-day call: a fast apology often turns a bad night into a return visit. Read the grid each week and look for one row that keeps dipping, such as waiting time on weekends. Share the dishes people would order again with the kitchen, and use them on your menu and social posts.
How to customize and share it
- 1Add your own dishes or menu sections if you want feedback on specific plates.
- 2Put the link in a QR code on the bill, receipt or delivery bag.
- 3Change the unhappy ending so it names who will call and when.
Frequently asked questions
What questions should a restaurant feedback form ask?
An overall rating, scores for food, service, waiting time, cleanliness and value, and an open question about what to improve. A way for unhappy guests to ask for a call back is worth adding.
When is the best time to ask diners for feedback?
At the end of the meal or within a day of the visit. A QR code on the bill catches guests while the meal is still easy to recall.
How do I handle negative restaurant feedback?
Reply quickly and personally. This form asks unhappy guests whether they want the manager to contact them, so you know who is expecting a call.
Can I use this for takeaway and delivery too?
Yes. The first question asks how they ate with you, so you can filter responses by dine-in, takeaway and delivery in the dashboard.