Customer satisfaction surveys for every kind of service
Pick by what you are rating. The CSAT survey scores a single interaction, the Customer effort score survey asks how hard something was to get done, and the Customer service satisfaction survey checks whether the problem is actually solved. The industry templates, from restaurants to residents, already name the parts of the experience worth rating, so you spend less time wording questions.
10 templates
Frequently asked questions
What is the difference between CSAT and CES?
CSAT asks how satisfied someone was with an interaction. CES asks how much effort it took, which often points more directly to the step you need to fix.
What questions go in a customer satisfaction survey?
One overall rating, a rating for each part of the experience you can change, and an open question on what would have made it better. The templates here follow that shape and dig deeper only where a score is low.
How do I follow up on low satisfaction scores?
Use branching so a low score opens a question about what went wrong, and use a separate ending to tell that person what happens next. You can read each response on its own to decide who to contact.