Product
Customer satisfaction survey template
CSAT works when it is asked about one thing, straight after that thing happened. A happy answer is three taps and done; an unhappy one opens the questions that make the complaint actionable, and offers a human. Nobody is asked what went wrong when nothing did.
The conversation
What a respondent is asked, in order.
How did that go? A couple of questions while it's fresh.
How satisfied were you overall?
How easy was it to get what you needed?
Was your issue fully resolved?
What's still outstanding?
What got in the way?
Would you like someone to pick this up with you?
Where can they reach you?
What made the difference?
Endings
Thanks for telling us ⭐
Someone will be in touch 📮
The flow
Where each answer leads. Every route here is editable once the form is yours.
Rating
Opinion scale
Yes / No
Long text
Single select
Yes / No
Short text
Free, with unlimited responses. Start from this and change anything — questions, wording, routes, endings — or describe your own form and let chatform draft it.
Use this template