Survey · Healthcare
Healthcare employee satisfaction survey template
Written for wards, clinics and practices, where satisfaction depends on staffing, handovers, breaks and feeling safe to speak up. Staff who say they often feel burned out are asked what drives it, and anyone unsure about staying is asked what would keep them. Open questions remind people to leave patient details out.
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Try it as a respondent
Every question, and where it leads
The conversation
What a respondent is asked, in order.
This survey is anonymous and takes about five minutes. Please don't include patient names or details in any answer.
Which best describes your role?
What shift pattern do you mostly work?
Overall, how satisfied are you working here?
How manageable is your workload on a typical shift?
How often is each of these true for you?
How often do you finish a shift feeling burned out?
What contributes to that most?
How valued do you feel for the work you do?
Do you see yourself working here a year from now?
What would make you more likely to stay?
What one change would most improve your working day?
How likely are you to recommend this as a place to work?
Ends with
Thank you for your time 💙
The flow
Where each answer leads. Every route here is editable once the form is yours.
Single select
Single select
Rating
Opinion scale
Matrix
Single select
Multi select
Opinion scale
Single select
Long text
Long text
NPS
What this template uses
- Single select
- Rating
- Opinion scale
- Matrix
- Multi select
- Long text
- NPS
- 3 branches
Questions to consider
- Are your staff groups large enough to report by role and shift pattern without identifying anyone?
- Which of the working-condition statements match problems you already hear about, such as missed breaks?
- How will staff without a work computer, such as night-shift or bank staff, get the link?
- Who owns the action plan, and when will you tell staff what changed?
How to use the responses
Split the working-conditions grid by role and shift pattern: night staff who can't take breaks or healthcare assistants who don't feel safe raising concerns need different fixes. Treat any group where most people report burnout on most shifts as urgent, and read their causes before anything else. The 'what would keep you' answers from people unsure about staying are your retention plan. Share a short summary and two or three commitments with staff within a month.
How to customize and share it
- 1Edit the roles and shift patterns to match your wards, clinics or practice, and merge small groups.
- 2Adjust the working-condition statements to issues specific to your setting, such as parking, rota notice or on-call load.
- 3Share the link by QR code in staff rooms and by message, and leave it open for two to three weeks so every shift pattern can answer.
Frequently asked questions
What should a healthcare employee satisfaction survey ask?
Workload, staffing, equipment, breaks, communication from managers, whether staff feel safe raising concerns, burnout and whether they plan to stay. An open question about the one change they want is often the most useful.
How do I keep patient information out of staff survey answers?
Say it in the greeting and under every open question, as this template does, and avoid questions that invite stories about specific patients.
Should a healthcare staff survey be anonymous?
Yes. Staff are more honest about staffing and safety when they can't be identified, so don't ask for names and keep role groups broad.
How can I reach night and part-time staff?
Share the link by message or as a QR code in break rooms, and keep it open long enough to cover every rota. The chat format is quick to answer on a phone.