Product
NPS survey template
The score on its own tells you almost nothing you can act on, and the same follow-up cannot serve both ends of it. Someone who scored a 3 is asked what went wrong; someone who scored a 10 is asked what to quote — so one survey produces a fix list and a testimonial list.
The conversation
What a respondent is asked, in order.
One quick question — it takes about twenty seconds.
How likely are you to recommend us to a friend or colleague?
What's gone wrong?
Where does the trouble mostly sit?
Are you considering leaving?
What's working well for you?
May we quote that publicly?
What's the one thing we could change that would matter most?
Would it be alright if someone followed up?
Where should we reach you?
Ends with
Thank you 💛
The flow
Where each answer leads. Every route here is editable once the form is yours.
NPS
Long text
Single select
Yes / No
Long text
Yes / No
Long text
Yes / No
Free, with unlimited responses. Start from this and change anything — questions, wording, routes, endings — or describe your own form and let chatform draft it.
Use this template