Form · Request
Work request form template
After a one-line summary and the details, it asks whether something is broken, needs changing or is new, and anyone reporting a fault is asked when it started and whether there's a workaround. The last question asks whether anyone is unable to work until it's done, and those requests get their own ending so the requester knows it is being treated as urgent.
Try it live
Try it as a respondent
Every question, and where it leads
The conversation
What a respondent is asked, in order.
Need something done? Tell us what and why, and we'll pick it up.
Who is making the request?
Which team or location are you in?
In one line, what needs doing?
Give us the details
What kind of request is it?
When did you first notice it?
Is there a workaround in the meantime?
What happens if this isn't done?
Who does it affect?
When do you need it done by?
Photos, screenshots or documents that help explain it
Is anyone unable to work until this is done?
Endings
Request received
Marked urgent
The flow
Where each answer leads. Every route here is editable once the form is yours.
Contact info
Short text
Short text
Long text
Single select
Date
Yes / No
Long text
Single select
Date
File upload
Yes / No
What this template uses
- Contact info
- Short text
- Long text
- Single select
- Date
- Yes / No
- File upload
- 6 branches
- 2 endings
Questions to consider
- Which kinds of work does your team take on, and where should other requests go?
- What counts as urgent for you, and who is on hand to respond to it?
- Do requests need a manager's approval before work starts?
- Would a location or asset question help your team find the problem faster?
How to use the responses
Check the urgent requests first and reply the same day, even if only to say who has it. Triage the rest weekly using the impact and deadline answers: a fault affecting customers outranks a new idea for one person. Export the responses to CSV each month and count requests by kind, since a steady stream of the same fault is a sign to fix the cause rather than the symptom.
How to customize and share it
- 1Change the team question to a dropdown of your departments or sites if you want cleaner reporting.
- 2Put how to reach the team directly in the urgent ending, so people know what to do if things get worse.
- 3Share the link wherever requests used to arrive, such as your intranet or team chat, and reply to ad hoc asks with it.
Frequently asked questions
What should a work request form include?
Who is asking, what needs doing, why it matters, who it affects and when it is needed. A photo or screenshot often saves a follow-up question.
Is a work request the same as a work order?
Not quite. A work request is someone asking for a job; a work order is the job once it has been approved and assigned. Many teams turn requests into work orders after triage.
How do I handle urgent work requests?
This form asks whether anyone is unable to work, and sends those requests to a separate ending that says they will be handled first. Make sure someone checks for them daily.
Can I add different questions for maintenance or IT work?
Yes. Copy it with Use this template and add request types, each with its own follow-up questions through branching.