A ready-to-use conversational form
A support ticket form that sorts each request by category, asks the details that queue needs, and records what the customer has already tried.
Free to customize. No code needed.
Support ticket
What's inside
What a respondent is asked, in order.
How can we help? Tell us what's going on.
What's the email on your account?
What's this about?
Which invoice? The number is usually at the top.
What do you need?
What does the error say, word for word?
How do you normally sign in?
Where in the product?
Since when?
What happens, and what did you expect to happen?
What are you trying to get done?
Tell us what's going on.
What have you already tried?
Anything else we should know?
Anything to attach? A screenshot is often worth a paragraph.
How urgent is it?
Endings
Ticket created 🎫
Flagged as urgent 🚨
Where each answer leads. Every route here is editable once the form is yours.
Single select
Short text
Single select
Short text
Single select
Short text
Single select
Long text
Long text
Long text
Long text
Long text
File upload
Single select
A little guidance
Make the most of your next ask.
Work the urgent tickets first, then filter by category so each person takes their own queue. Read the tried answer before replying so your first message moves things forward instead of repeating the basics. Every few weeks, look at the how-to tickets: the questions that keep coming back are the help articles you should write next.
The customer's account email, a category, the details that category needs, what they've already tried, any screenshots, and how urgent it is.
It sends each ticket to the right person without someone sorting them, and lets the form ask only the questions that matter for that kind of problem.
It saves a round of replies. Nobody wants to be told to restart the app when they did that an hour ago.
For a small team, often yes. Tickets arrive in your dashboard, you can filter them by category and export them to CSV.
A few more possibilities
Welcome aboard! A few questions now will save us a lot of back and forth later.
Who will be our main point of contact?
Form · Customer success
Everything you need from a new client before kickoff, asked in the order a good project lead would.
Make it yoursForm · Customer success
For shops and service businesses: a complaint about a purchase, with the order and the fix the customer wants.
Make it yoursSorry something's broken. Let's get the details down so we can fix it.
In one line, what went wrong?
Form · Customer success
Reproducible bug reports instead of "it's broken".
Make it yoursThere is a good answer on the other side
Free forever. No credit card. Unlimited submissions.
