Support
Support ticket form template
Category asked up front is what lets a ticket reach the right person without a triage pass — and each category can then ask its own thing. Billing gets an invoice number, login gets the error text, a how-to gets a chance to be answered by a link instead of a person.
The conversation
What a respondent is asked, in order.
How can we help? Tell us what's going on.
The email on your account?
What's this about?
Which invoice? The number is top-right.
What's wrong with it?
What does the error say, word for word?
How do you normally sign in?
Where in the product?
Since when?
What are you trying to get done?
How urgent is it?
Anything else we should know?
Anything to attach?
Ends with
Ticket created 🎫
The flow
Where each answer leads. Every route here is editable once the form is yours.
Single select
Short text
Single select
Short text
Single select
Short text
Single select
Long text
Single select
Long text
File upload
Free, with unlimited responses. Start from this and change anything — questions, wording, routes, endings — or describe your own form and let chatform draft it.
Use this template