Support
Bug report form template
Asks for the three things an engineer needs and a reporter always forgets: what they expected, what happened, and the exact steps between. Where it happened decides what is asked next — a browser gets asked about the console, a phone about its model and OS — and anyone who says they cannot work at all is routed straight to a human.
The conversation
What a respondent is asked, in order.
Sorry something's broken. Let's get the details down.
In one line, what went wrong?
What steps lead to it? Number them if you can.
What did you expect to happen?
What happened instead?
How often does it happen?
Where did it happen?
Which browser?
Anything red in the developer console?
Does it still happen in a private window?
Which phone or tablet?
Which OS version?
Which app version? It's at the bottom of Settings.
Which endpoint?
What status code came back?
The request id from the response headers, if you have it
How badly is this affecting you?
A screenshot or recording, if you have one
Where should we reply?
Endings
Reported 🐛
Flagged as blocking 🚨
The flow
Where each answer leads. Every route here is editable once the form is yours.
Short text
Long text
Short text
Short text
Single select
Single select
Single select
Long text
Yes / No
Short text
Short text
Short text
Short text
Number
Short text
Single select
File upload
Free, with unlimited responses. Start from this and change anything — questions, wording, routes, endings — or describe your own form and let chatform draft it.
Use this template