Form · Contact
Responsive contact form template
Kept short for small screens: one question at a time, tap answers wherever possible, and the message is the only long answer. Someone reporting a problem is asked which device they are on and can attach a screenshot, and only people who want a call are asked for a number.
Try it live
Try it as a respondent
Every question, and where it leads
The conversation
What a respondent is asked, in order.
Hello! This will only take a minute.
What's your name?
What can we help with?
What are you using?
Got a screenshot? Add it here.
Tell us more.
How would you like to hear back?
What's the best number?
What's your email?
Endings
Thanks, message received
Thanks for letting us know
The flow
Where each answer leads. Every route here is editable once the form is yours.
Short text
Single select
Single select
File upload
Long text
Single select
Phone
What this template uses
- Short text
- Single select
- File upload
- Long text
- Phone
- 7 branches
- 2 endings
Questions to consider
- Which reasons for getting in touch come up most, and are they the first options on the list?
- Is there any question you could turn into a tap instead of typing?
- Do you really need a screenshot for problem reports, or is a description enough?
- Do you offer phone replies, or should that option come out?
How to use the responses
Deal with the problem reports first, and look at the device answers to spot a fault that only happens on phones or tablets. Questions get a reply by the channel the person picked. Feedback marked as no reply needed still deserves a read: group it by theme in the dashboard or export it to CSV once a month.
How to customize and share it
- 1Edit the reasons to match what people usually contact you about, keeping four or fewer so they fit on a phone screen.
- 2Remove the phone option if you only reply by email, and the form gets one question shorter.
- 3Embed the form on your contact page, then open that page on your own phone and send a test message.
Frequently asked questions
What makes a contact form responsive?
It fits any screen without zooming or sideways scrolling, and its fields are easy to tap. Asking one question at a time, as this form does, suits a small screen well.
How do I make a contact form easier to fill in on a phone?
Ask fewer questions, use choices people can tap instead of boxes they have to type in, and only ask for a phone number from people who want a call.
Can I embed this contact form on my website?
Yes. Choosing Use this template copies it into your account, where you can edit every question, then embed it on your page or share it as a link.
Can people attach a screenshot to a contact form?
Yes. This form offers an optional screenshot upload to anyone reporting a problem, and you can change the file types it accepts.