Support
Refund request form template
Order reference, date, reason and preferred resolution — collected once so nobody has to email back asking for them. A damaged item is asked for a photo; a missing one for the tracking status; a duplicate charge for the second transaction. The reason list doubles as a running count of why people ask.
The conversation
What a respondent is asked, in order.
Let's sort this out. A few details about the order.
The email used for the order?
Order or invoice number
Roughly when did you order?
Why are you requesting a refund?
Photos of the damage
When did you notice?
What does the tracking say?
Confirm the delivery address
What amounts and dates do you see on your statement?
What was different from what you expected?
What condition is it in now?
What would you like us to do?
Anything else we should know?
Endings
Request received 💳
Sent to finance 💳
The flow
Where each answer leads. Every route here is editable once the form is yours.
Short text
Date
Single select
File upload
Single select
Single select
Address
Short text
Long text
Single select
Single select
Long text
Free, with unlimited responses. Start from this and change anything — questions, wording, routes, endings — or describe your own form and let chatform draft it.
Use this template