A ready-to-use conversational form
Handle refund requests with the order reference, reason and evidence up front: photos for damage, tracking for missing parcels, statements for double charges.
Free to customize. No code needed.
What's inside
What a respondent is asked, in order.
Let's sort this out. First, a few details about the order.
Which email did you use for the order?
Your order or invoice number
Roughly when did you order?
How much did you pay?
Why are you asking for a refund?
Photos of the damage
When did you notice?
What does the tracking say?
Please confirm the delivery address
Which amounts and dates do you see on your statement?
What made it the wrong fit for you?
What condition is it in now?
What would you like us to do?
Anything else we should know?
Endings
Refund request received
Sent to our finance team 馃挸
Where each answer leads. Every route here is editable once the form is yours.
Short text
Date
Number
Single select
File upload
Single select
Single select
Address
Short text
Long text
Single select
Single select
Long text
A little guidance
Make the most of your next ask.
Check each request against your refund policy using the order date and condition answers, and approve the clear cases quickly. Damage photos are worth passing to your supplier or courier when the same fault keeps coming up. Export to CSV monthly and count requests by reason: a rise in items that weren't as expected usually points to a product page that needs better photos or wording.
The customer's email, the order number, the date, the reason for the refund, any evidence such as photos, the condition of the item, and whether they want a refund, credit or replacement.
For damaged or faulty items, yes. This form only asks for photos when the customer says the item arrived damaged, so nobody else is asked for them.
Yes. The form asks what the customer would prefer, and you can edit the options to match what your policy allows.
Every request lands in your dashboard with its reason and order number, and you can export them to CSV to track them alongside your orders.
A few more possibilities
Welcome aboard! A few questions now will save us a lot of back and forth later.
Who will be our main point of contact?
Form 路 Customer success
Everything you need from a new client before kickoff, asked in the order a good project lead would.
Make it yoursForm 路 Customer success
For shops and service businesses: a complaint about a purchase, with the order and the fix the customer wants.
Make it yoursSorry something's broken. Let's get the details down so we can fix it.
In one line, what went wrong?
Form 路 Customer success
Reproducible bug reports instead of "it's broken".
Make it yoursThere is a good answer on the other side
Free forever. No credit card. Unlimited submissions.
