Form · Contact
Inquiry form template
Reads like an email with the useful parts filled in: a topic, a one-line subject, the question, how soon it needs an answer and how to reply. A question about prices or availability asks for the date in mind, one about an existing booking asks for its reference, and only people who want a call are asked for a number.
Try it live
Try it as a respondent
Every question, and where it leads
The conversation
What a respondent is asked, in order.
Hi there. Ask us anything and we'll get it to the right person.
First, what's your name?
What's your inquiry about?
What's the order, booking or account number?
Is there a date you're asking about?
In a few words, what's the subject?
Go ahead, what would you like to know?
How soon do you need an answer?
How should we reply?
What number should we call?
When's the best time to reach you?
What email address should we use?
Ends with
Got it, thank you
The flow
Where each answer leads. Every route here is editable once the form is yours.
Short text
Single select
Short text
Date
Short text
Long text
Single select
Single select
Phone
Single select
What this template uses
- Short text
- Single select
- Date
- Long text
- Phone
- 7 branches
Questions to consider
- Which topics go to different people on your team, and do the options match those people?
- Do you actually call people back, or should the phone option come out?
- What reference number would help you find an existing booking or order fast?
- Are your prices and availability tied to dates, or should the date question come out?
How to use the responses
Sort new inquiries by topic in the dashboard and hand each group to its owner, so nothing sits in a shared inbox waiting for someone to claim it. Answer the ones marked today first. Every month, look at which topic comes up most and at the questions people keep asking: those are the answers your website should already give.
How to customize and share it
- 1Rewrite the topic options to match how your business is really split, keeping the list to five or fewer.
- 2Change the reference question to whatever number your customers have, such as an invoice, booking or account number.
- 3Embed the form on your contact page or link it from your footer, and send yourself a test inquiry on your phone.
Frequently asked questions
What should an inquiry form include?
A name, the topic, a short subject, the question itself and a way to reply. Anything more should only be asked when it helps, like a booking reference or the date someone wants.
What's the difference between an inquiry form and a contact form?
They are close to the same thing. An inquiry form usually expects a question that needs a proper answer, so it asks a little more about the topic and how soon the reply is needed.
Should an inquiry form ask for a phone number?
Only from people who want a call. This form asks for a number and a good time only when someone picks a phone reply.
Can I put this inquiry form on my website?
Yes. Choosing Use this template copies it into your account, where you can edit every question, then share it as a link or embed it on any page.