Form · Contact
Business contact form template
Built for company websites where buyers, customers, would-be partners and journalists all use the same contact page. It asks which of those the person is first, then branches: a buyer is asked what they need, for how big a team and when, an existing customer for a reference and how urgent it is, a partner what they're proposing, and a journalist for their deadline.
Try it live
Try it as a respondent
Every question, and where it leads
The conversation
What a respondent is asked, in order.
Hello, and thanks for getting in touch. Pick what your message is about and we'll pass it to the team that handles it.
First, who are we talking to?
Which company or organisation are you with?
What's your message about?
Which product or service are you interested in?
How many people would be using it?
When are you hoping to get started?
Do you have an order, account or ticket number?
How urgent is it?
What kind of partnership are you proposing?
What's your website, so we can read up before replying?
Which publication or outlet are you writing for?
When is your deadline?
Tell us a bit more. What would you like to happen next?
How would you like us to reply?
What number should we call?
Ends with
Thanks, your message is with us
The flow
Where each answer leads. Every route here is editable once the form is yours.
Contact info
Short text
Single select
Short text
Dropdown
Single select
Short text
Single select
Single select
Website
Short text
Date
Long text
Single select
Phone
What this template uses
- Contact info
- Short text
- Single select
- Dropdown
- Website
- Date
- Long text
- Phone
- 7 branches
Questions to consider
- Which kinds of message does your contact page really get, and do the topic options match them?
- Who on your team answers each topic, and who picks up press requests that come with a deadline?
- Should existing customers be sent to a support channel instead, or is this form their way in?
- Do you ever phone people back, or should the reply question offer email only?
How to use the responses
Sort new responses by topic and give each topic one owner, so a sales enquiry never sits in the support queue. Answer anything marked as stopping someone working first, then press requests in deadline order. Look at the topics every month: if one option keeps getting picked for messages that don't fit it, rename it or split it in two.
How to customize and share it
- 1Rewrite the topic options in your customers' words, and keep the list to five or fewer so the choice is quick.
- 2Change the follow-up under each topic to the one detail your team always has to ask for, such as a postcode, account number or product name.
- 3Embed the form on your contact page, send yourself a test message for each topic, and check it reads well on a phone.
Frequently asked questions
What should a business contact form include?
A name, a company, a reply address, what the message is about and room to explain. Anything more should depend on the topic, which is why this form asks its follow-ups, such as team size or a press deadline, only of the people they apply to.
Should press enquiries go through the main contact form?
They can, as long as they are easy to spot. This form asks journalists for their outlet and deadline, so you can pick their messages out and answer them before the deadline passes.
How do I send each enquiry to the right team?
Use the topic question as your routing field. In the dashboard you can filter responses by topic, and export them to CSV if each team keeps its own list.
Can I put this contact form on my website?
Yes. Use this template to copy it into your account, edit the questions, then embed it on your contact page or link to it from a button.